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Terms Of Service
Backbone
Technologies (M) Sdn. Bhd. provides web hosting to clients
worldwide, and we have a responsibility to protect each client and to
provide the best services available. All clients of Backbone
Technologies (M) Sdn. Bhd. are subject to the following terms of
service:
Billing
At
this time we only bill annually (one year). We accept payment via
cheque and bank transfer. Please note that we will setup your account
and email your login information immediately upon receipt of payment.
For future billing, Backbone Technologies (M) Sdn. Bhd. will send you a
bill via email notifying you of the amount due.
Delinquent Accounts
Your
email billing will notify you of the due date for your payment. If
payment is not received by that due date, we will suspend your account.
We will then notify you of this via email. If we still do not hear from
you within two weeks we will automatically delete your account from our
servers.
If you know that you are going on vacation (or will be
away for an extended period of time) and a billing cycle is approaching
you need to notify us in order to make other payment arrangements or
pay ahead of time. We will work with you, but we must be notified or
else you risk losing your account. With as many accounts as we have, we
would rather spend time helping clients with hosting issues or adding
new features to our services than chasing payments. So, please, make
every effort to submit payments in a timely manner.
Account Cancellations
When
you need to cancel an account, please email Billing@Backbone.com.my and
our billing representative will be in touch with you.
Backbone
Technologies (M) Sdn. Bhd. will send you an email reminder one
month prior to your hosting account renewal date. Should you decide to
stay with Backbone Technologies (M) Sdn. Bhd. or if you would like to
cancel, please reply to our email and let us know.
Content Restrictions
All
services provided by Backbone Technologies (M) Sdn. Bhd. may be used
for lawful purposes only. Transmission, storage, or presentation of any
information, data or material in violation of any Federal, State or
City law is prohibited. This includes, but is not limited to:
copyrighted material, material we judge to be threatening or obscene,
or material protected by trade secret and other statute. The subscriber
agrees to indemnify and hold harmless Backbone Technologies (M) Sdn.
Bhd. and its employees from any claims resulting from the use of the
service which damages the subscriber or any other party.
Pornography
is prohibited on all Backbone Technologies (M) Sdn. Bhd. servers. This
includes sites that include sexually explicit or hardcore images and/or
advertising. We allow sites of an adult nature, but we do not allow
pornographic sites. If you think your site may violate our Terms Of
Service, please ask us before signing up for an account so that we may
determine if we can host your site. Backbone Technologies (M) Sdn. Bhd.
reserves the right to determine what is and what isn't acceptable for
our servers.
Any MP3 archives, downloads and streaming is
strictly prohibited in any shape or form. Backbone Technologies (M)
Sdn. Bhd. will not allow users to store, offer downloads or streaming
of illegal mp3s or those audio files violating copyright law. This
would also apply to video files. Any site found to be doing so will be
removed immediately from our servers without notice and refund.
We do allow audio or video files that are covered by copyright law to be stored, downloaded
or streamed from our servers.
Promulgation of viruses. Using
your account to store or distribute viruses is strictly prohibited. Any
violation or activity, whether or not the intrusion results in the
corruption or loss of data, will be investigated and proper action will
be taken. The presence of any of these programs, whether or not run,
will result in action against the user including suspension or
termination without refund.
Also prohibited are sites that
promote any illegal activity or present content that may be damaging to
Backbone Technologies (M) Sdn. Bhd. servers or any other server on the
internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- Pirated software - Hacker programs or archives - Warez sites - HYIP scheme sites
Backbone
Technologies (M) Sdn. Bhd. will be the sole arbiter as to what
constitutes a violation of this provision. Sites found to contain (or
contain links to) pirated software, hacking or hacker programs will be
shut down immediately and will not be allowed back on the server. Any
information or files on these servers will be deleted shortly
thereafter and you will never regain access to it.
Commercial Advertising - Email
Spamming
is illegal in many states and countries; we cannot afford to let spam
mail pass through our servers under any circumstances. If you plan on
using your account for unsolicited, bulk emailing please stop right
here and do not sign up for an account with us. Should we discover that
you are sending spam through our servers or sending spam that
references pages on our servers, your account will be immediately
deleted without notice and no refund of any kind will be made. Backbone
Technologies (M) Sdn. Bhd. will be the sole arbiter as to what
constitutes a violation of this provision.
Background Running Programs
Clients
are not allowed to operate any background processes such as IRC bots,
eggdrop, BitchX, port scanners without prior approval from Backbone
Technologies (M) Sdn. Bhd. We may allow other non-abusive programs to
run continually in the background but these are considered on a
case-by-case basis and an extra charge will be incurred based on system
resources used and operational maintenance needed.
IRC
We currently do not allow IRC or IRC bots to be
operated on our servers.
Server Abuse
Any
violation will result in immediate deletion of a site from our servers
without notice and refund of any fees paid in advance.
Refusal of Service
We
reserve the right to refuse, cancel, or suspend service at our sole
discretion if client violates any part of this Terms of Service.
Limitation of Liability
Backbone
Technologies (M) Sdn. Bhd. shall not be responsible for any
claimed damages, including incidental and consequential damages, which
may arise from Backbone Technologies (M) Sdn. Bhd. servers going
off-line or being unavailable for any reason whatsoever. Furthermore,
Backbone Technologies (M) Sdn. Bhd. shall not be responsible for any
claimed damages, including incidental or consequential damages,
resulting from the corruption or deletion of any web site from one of
Backbone Technologies (M) Sdn. Bhd. servers. All damages shall be
limited to the immediate termination of service and the refund of the
remaining unused amount paid in advance, if any.
Violations of these Terms of Service should be reported to Abuse@Backbone.com.my. All
complaints will be investigated promptly.
Disclaimer
Backbone
Technologies (M) Sdn. Bhd. cannot be held liable for system
downtime, crashes, or data loss. We cannot be held liable for any
predicted estimate of profits in which a client would have gained if
their site was functioning. Certain services provided by Backbone
Technologies (M) Sdn. Bhd. are resold. Thus, certain equipment,
routing, software, and programming used by Backbone Technologies (M)
Sdn. Bhd. are not directly owned or written by Backbone Technologies
(M) Sdn. Bhd. Moreover, Backbone Technologies (M) Sdn. Bhd. holds no
responsibility for the use of our clients accounts. If any terms or
conditions are failed to be followed, the account in question will be
automatically deactivated. We reserve the right to remove any account
without advanced notice for any reason without restitution as Backbone
Technologies (M) Sdn. Bhd. sees fit.
Account Activation
By
signing up for any of the services offered by Backbone Technologies (M)
Sdn. Bhd., client agrees to hold Backbone Technologies (M) Sdn. Bhd.
and any and all of its officers, directors, stockholders and employees
safe and harmless from any and all actions, policies, negligent and
criminal acts that may be performed by client in connection with
clients utilization of any and all services provided by Backbone
Technologies (M) Sdn. Bhd.. The transfer of a domain owned by a client
to a server utilized by Backbone Technologies (M) Sdn. Bhd. or the use
of our server so as to host a new domain shall constitute the beginning
of the use of services provided by Backbone Technologies (M) Sdn. Bhd.
by client regardless of whether or not client has paid for said
services at any given time.
FURTHERMORE, Backbone Technologies
(M) Sdn. Bhd. retains the right to change any or all of the above
Policies, Guidelines, and Disclaimer without notification.
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